Privacy Policy for RITS DVR

1. Information We Collect

To provide a systematic sales tracking and client management platform, the App requires permissions to access specific data from your mobile device.

A. Device Permissions and Personal Data

Based on the necessary functionality of the App, we request and collect access to the following:

• Precise & Approximate Location: We collect GPS and network-based location data to verify and document sales visits, field productivity, and map targets.
• Camera & Media Storage: We access your device camera and media libraries to allow sales reps to capture client details, upload attachments, or add images to visit checklists.
• Contacts: We access and manage device contacts to help organize and streamline customer accounts directly within the platform.
• Calendar: We read and write to your device calendar to manage visit timelines and client appointments.
• Microphone & Audio: We utilize microphone permissions to support audio note-taking and voice updates during field interactions.
• Telephony/Calling: The App allows you to initiate direct calls to client phone numbers directly from customer files.
• Device Status & Infrastructure: We check network, Wi-Fi connectivity, and background execution states to keep the application synchronized.
• User Data: Name, email, phone number.
• Business Data: Client names, company details, contact information (email/phone), addresses, deal values, and sales visit notes.
• Usage Data: Logs and technical metadata related to your interaction with the app (e.g., login times, device info).

2. Third-Party Data Processors & Analytics

We integrate specific, industry-standard Third-Party Software Development Kits (SDKs) to improve app stability, run logistics, and track performance. These third parties handle your data strictly under their own privacy rules:

• Google Analytics & Firebase: Used to track user interaction, track features, and evaluate field productivity.
• Sentry: Used to capture crash reports and under-the-hood errors to keep the application stable.
• Google Maps API: Used to render mapping functions and compute location targets.

3. How We Use Your Information

We use the data collected strictly for business and operational purposes, including to:

• Maintain, monitor, and optimize the systematic features of RITS DVR.
• Log sales visits and generate client productivity reports for team support.
• To Operate CRM Information.

4. Account and Data Deletion

In strict compliance with modern App Store and Google Play policies, users retain complete control over their profiles:

• In-App Deletion: You can request the permanent deletion of your account and all associated sales logs at any time directly through the App settings menu.
• Web Deletion Request: Alternatively, users can submit an account and data erasure request via our web endpoint on our email provided.

Upon requesting account deletion, all personal data linked explicitly to your specific user account will be permanently purged from our active databases within 30 days, unless required to be retained by local law or strict corporate compliance.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any type of interception or misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: